Once you place your order, you will receive a confirmation email and a WhatsApp message with your order details. If you don't see it, please check your spam folder or reach out to us.

As soon as your package is dispatched, we will send you a tracking link via email and WhatsApp so you can follow its journey from Jaipur to your doorstep.

The delivery partner will also send you Whatsapp updates regarding your order when out for delivery, delivered etc.

We accept all major Credit/Debit cards, UPI (Google Pay, PhonePe, etc.), and Net Banking. All transactions are processed through a secure payment gateway to ensure your data is safe.

If your order has not been shipped yet, we can update your address. Please WhatsApp us immediately at +91 8949233840 with your Order ID and the new details.

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Our policy requires the invoice to be included for transit and potential returns. However, we do offer Gift Services (gift wrapping/notes). Please select this option at checkout or contact us via WhatsApp to make your gift extra special!

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

If you cancel part of a multi-item order, we will refund that amount. However, if the remaining items no longer qualify for the original shipping tier, a shipping fee may be adjusted from the refund.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Domestic (India): Typically delivered within 5-7 business days (Monday to Saturday).

International: Usually delivered within 1-2 weeks.

Please note that Sundays and Public Holidays are not counted as business days.

Shipping is not a flat rate. To ensure fairness, charges are calculated based on the final weight, volume, and destination pincode of your package. You will see the exact cost at checkout before you pay.

Yes! We bring the heritage of Jaipur to homes worldwide. Most international locations are served, though delivery timelines may vary slightly depending on your local customs and courier connectivity.

For international orders, any customs duties, taxes, or brokerage fees charged by your destination country are the responsibility of the recipient. These are not included in our shipping fee as they are regulated by your local government.

Our shipping is calculated based on weight and volume. If a part-cancellation changes the weight tier or order value of your package, the shipping charges for the remaining items may be adjusted accordingly.

While we strive for 5-7 day delivery, occasional delays can happen due to weather, transit issues, or high-demand seasons. If your tracking hasn't updated in 48 hours, please WhatsApp us at +91 8949233840 and we will investigate immediately.

We want you to love your FabAmber piece. If you aren't completely satisfied, you can request an exchange or return within 7 days of receiving your order.

It’s simple! Just email us at orders@fabamber.com or WhatsApp us at +91 8949233840. We will arrange a free reverse pickup from your shipping address for all serviceable locations.

To be eligible, items must be:

• Unused, unwashed, and unsoiled.
• In their original condition with all tags, labels, and the invoice intact.
• Repacked in the original packaging, including the signature cloth bag.

Upon successful verification of the return at our facility, we issue Store Credit for the full amount (minus the restocking fee). This credit is valid for 1 year from the date of issue. We do not offer bank or cash refunds.

Yes, a ₹199 restocking fee applies to all returns and exchanges to cover the cost of processing and quality checks. Original shipping charges and gift services are non-refundable.

To ensure the sustainability of our small-batch production, we allow one exchange per order. We kindly ask that you choose your size or color carefully during the exchange, as exchange orders are final sale and cannot be returned or exchanged again.

In the rare event that an item is damaged, defective, or incorrect, please notify us within 2 days of delivery. Provide photos of the product and packaging via WhatsApp, and our team will resolve it for you immediately.

From the moment you initiate the request to the final issuance of store credit or dispatch of an exchange, the process typically takes 10-15 days.

That is the beauty of the human touch! Unlike mass-produced digital prints, our fabrics are hand-stamped by artisans using wooden blocks. Slight irregularities, ink flecks, or minor color variations are not defects—they are the "soul" of the craft and proof that your piece is 100% handcrafted.

To keep your hand-block prints vibrant:

• For Apparel & Robes: Hand wash or gentle machine wash in cold water with a mild detergent.
• For Quilts & Dohars: We recommend professional dry cleaning for Razais (quilts) to maintain the fluffiness of the cotton. Dohars can be gently machine washed in cold water.
• Always: Wash dark colors separately and dry in the shade to prevent fading.

We use high-quality dyes, but because they are artisanal, a small amount of "excess color" may release during the first wash. This is normal and won't affect the richness of the print. We recommend washing separately for the first cycle.

It is the gold standard of cotton. "Long-staple" means the fibers are longer and stronger, resulting in a fabric that is incredibly soft, breathable, and durable. It resists pilling and actually gets softer the more you use it.

Yes. We believe in "Slow Fashion." By producing in small batches and using natural fibers, we minimize waste. Our process supports traditional artisan communities in Rajasthan, ensuring their heritage craft survives in a modern world.

We love collaborating on special projects! For custom requirements or bulk inquiries for boutiques and hotels, please reach out to us at orders@fabamber.com